Provider of Evidence-Based
Videotherapy Services
HELP CENTER
You Ask - We Answer
WHY SHOULD I SEEK HELP FOR MY DIFFICULTIES?
A stigma is place on seeking help for emotional difficulties. What if psychotherapy was considered a normal and health process of self-optimization and skill learning. This is an interesting video addressing barriers to seeking treatment.
HOW DO I MAKE AN APPOINTMENT?
To book an appointment or for further information, simply email us at admin@ottawathrivepsychology.com. send us an online request for information, or call us at 613-703-0277. During the intake process, we will provide you with information pertaining to our services, obtain a brief description of your concerns and set up your first appointment.
DO I NEED A REFERRAL FROM MY DOCTOR?
Although referrals from health care practitioners are welcomed, they are not necessary in order to make an appointment. However, in order to obtain extended health care reimbursement for psychological services, some providers will require a referral.
WHAT ARE THE SESSION FEES?
Session fees are for registered psychologists are $220 per 50 minute sessions + 10 minute admin. The session fee will increase to $225 in 2024. Session fees for registered psychotherapist under supervision of a registered psychologist are $150 per 50 minute sessions + 10 minute admin. The session fee will increase to $160 in 2024.
ARE SESSIONS COVERED BY OHIP OR EXTENDED HEALTH BENEFITS?
Unfortunately, our services are not covered by OHIP. However, given that we are psychologists registered with the College of Psychologist of Ontario OR that the services are supervised by a registered psychologist, most extended health benefit companies provide partial or full coverage for sessions, similar to dental or physiotherapy. We recommend confirming coverage with your insurance provider prior to your first session. Moreover, additional session fees not reimbursed by extended health benefits may be claimed as a tax deduction on your income tax as a medical expense. We work with a number of specialty programs, including the Community Mental Health Program of the Workplace Safety and Insurance Board (WSIB), the Employee Assistance Program for Public Safety Canada (Approval letter required), and the Treatment Benefits Program for Veterans Affairs Canada through Blue Cross.
HOW IS PAYMENT PROCESSED?
Payment is due at the time of treatment. We accept payment by Email Money Transfer. After payment, you will be provided with a receipt for each session. You can submit the receipt to you insurance company, if applicable, and use the receipt for your income taxes.
WHAT IS THE CANCELLATION POLICY?
Clients are required to give at least 24 hours notice if they are unable to attend a session. If 24 hours notice is not provided, clients may be charged the full session fee. Insurance companies will not reimburse for missed appointments.
HOW LONG ARE EACH SESSIONS?
Sessions fees include 50 minutes of session time + 10 minutes of our time to write session notes and reflect on your treatment plan.
WHAT SHOULD I EXPECT FROM MY APPOINTMENTS?
During our appointments, we will conduct an assessment of your needs. In partnership with you, goals for treatment will then be established. We will inform you of your options for treatment and describe the type of therapy we do. We will also discuss the benefits and risks of the treatment options. We will discuss your progress on a regular basis.
HOW DOES CONFIDENTIALITY AND PRIVACY WORK?
Strictest confidentiality is very important to us. Everything discussed and shared in therapy is confidential and remains between you and your therapist. During your first appointment, confidentiality will be described in details as it relates to the Personal Health Information Protection Act, 2004 (PHIPA). Information about yourself may be released with your consent or under rare circumstances without your explicit consent.